Privacy & Cookie Policy: Space London
1. Introduction
Welcome to Space London. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your information when you visit our website (spaceldn.co.uk).
2. Information You Provide
We collect information that you voluntarily provide to us when you:
∙ Fill out a Contact Form: This may include your name, email address, phone number, and details regarding your inquiry.
∙ Make a Booking: Information required to process your space hire, such as billing details and event specifics.
∙ Email Us: Any information included in direct correspondence.
3. Information We Collect Automatically (Analytics & Cookies)
To improve our website and service, we use Google Analytics 4 (GA4) and Google Tag Manager (GTM).
∙ How it works: We use GTM to deploy analytical tags that help us understand user behavior.
∙ What we track: We collect non-identifiable data such as pages visited, time spent on site, device type (Mobile/Desktop), and general geographic location (Country/Region). We specifically track "Conversion Events," such as "Book Now" clicks and successful hires.
∙ Cookies: Google sets small text files (cookies) on your device.
o _ga: Distinguishes unique users (Expires in 2 years).
o _ga_<ID>: Maintains session state.
∙ Consent: In compliance with UK GDPR, these tracking cookies are only activated if you click "Accept" on our cookie banner. If you "Decline," no non-essential tracking will occur.
4. How We Use Your Data
We use the information we collect to:
∙ Fulfill and manage your bookings and inquiries.
∙ Analyze website performance to improve our user interface and services. ∙ Ensure the security of our website and prevent fraudulent activity.
∙ Note: We do not sell your personal data to third parties.
5. Data Retention
∙ Inquiry Data: Kept for as long as necessary to provide our services to you. ∙ Analytical Data: Our GA4 property is configured to retain user-level data for 14 months, after which it is automatically deleted.
6. Your Rights
Under UK GDPR, you have the following rights:
∙ Access: You can request a copy of the data we hold about you.
∙ Correction: You can ask us to fix inaccurate information.
∙ Deletion: You can request that we erase your personal data.
∙ Withdraw Consent: You can change your cookie preferences at any time by clearing your browser cache.
7. Contact Us
If you have any questions about this policy or your data, please contact us at:
∙ Email: enquiries@spaceldn.co.uk
∙ Address: Unit 13, Platts Eyot, Hampton, TW12 2HF, London, UK